Brand planning engages global teams
- Customer Experience
- Life Sciences
The challenge
A world-leading global consumer healthcare business with a large brand portfolio lacked a consistent brand planning strategy and execution plan. A hired agency had curated brand content, but the client needed to refine the strategy and design the future planning process. In addition, the brand planning was being implemented inconsistently due to gaps in the planning process. They needed a way to make their brand planning strategy work effectively and consistently across the company at a global level.
The solution
We worked with cross-functional teams to better understand their current brand planning process and determine what worked and where there were opportunities for improvement. Based on the inputs, we designed a strategic approach for executing brand planning globally in a matrix organization. We worked with the teams to develop a best practice approach that worked for all categories. We optimized virtual technology to rollout the strategy via webinars, and effectively used interactive capabilities like virtual whiteboards and chat rooms to engage teams to ensure buy-in and process adoption.
The results
- Streamlined a standardized approach that worked for global and local teams and provided brand marketers with a consistent way to execute brand planning.
- Built best practice brand planning templates.
- Engaged teams early and often for better buy-in and adoption.
- Showcased how to optimize the use of technology to effectively engage teams and roll out information globally.