CrowdStrike Chaos: Wavestone Launches Survey on IT Service Response

In brief

On July 18, 2024, a routine software update from cybersecurity firm CrowdStrike unleashed chaos across the globe. The update, intended to bolster security, instead brought about widespread disruption, crippling IT systems and causing the dreaded “blue screen of death” for countless users. From airlines grounding flights to hospitals canceling surgeries, the incident underscored the fragility of our tech infrastructure and the critical role of IT service providers in crisis management.

In the wake of this incident, Wavestone is conducting an urgent survey to assess the impact and the effectiveness of IT service providers in managing the fallout. Our goal is to gather crucial insights that will help businesses better protect themselves and refine their incident response strategies.

Key Areas of Investigation

• Extent of Impact: How significantly were organizations affected by the CrowdStrike-induced outage?
• Preventative Measures: What steps were taken to mitigate such risks, and how effective were they?
• Service Provider Response: How did IT service providers react? Were they merely vendors, or did they step up as true partners?
• Satisfaction Levels: Were clients satisfied with the incident response provided by their service providers?

Why Your Input Matters

The CrowdStrike chaos serves as a stark reminder of the vulnerabilities within our tech-dependent world. By participating in this survey, you can contribute to a better understanding of how such incidents can be handled in the future. Your feedback will help shape best practices and enhance protective measures across the industry.

Call to Action

Have your say! Participate in our survey and share your experience with the recent incident. The survey is brief, taking only 3-5 minutes to complete, and is entirely confidential. The data collected will be reported in aggregate form, ensuring your privacy. Submit to your mail to receive the findings.

Join the Conversation

What separates a vendor from a true partner in times of crisis? Engage with us on LinkedIn and explore the critical differences. Read our latest insights and learn how to forge stronger, more resilient partnerships with your IT service providers.