Strategic Sourcing Consulting

We help you harness cutting-edge technologies, from AI and ML to automation, to enhance efficiency, reduce costs, and future-proof service delivery. By renegotiating outdated contracts and implementing next-generation technology strategies, organizations become more agile, resilient, and poised for sustainable growth. This practice helps businesses continuously adapt to market changes, maintain competitive advantage, and unlock innovative ways of working. The result: a sharper, faster, and more transformative service model that aligns with evolving customer and stakeholder needs.

• Artificial Intelligence (AI) and Machine Learning (ML): Embed AI/ML to automate repetitive tasks, generate data-driven insights, and accelerate innovation across your enterprise through a partner or in-house initiatives.
• Automation: Leverage robotic process automation (RPA) and intelligent workflows to streamline operations and boost productivity.
• Next-generation Technology Contracting: Structure flexible, forward-looking contracts that accommodate emerging technologies and evolving business landscapes.
• Future-proofing Services: Continuously refine and adapt service delivery models to remain agile, resilient, and relevant in a rapidly changing market.
• Renegotiating Outdated Services Agreements:
  Modernize existing contracts to secure better terms, align with today’s technology capabilities, and capture untapped value.

We guide you through the entire journey of selecting, contracting, and transitioning to third-party providers. From RFP creation and solution design workshops to interest-based negotiations and robust governance, it ensures seamless collaboration and risk mitigation. By aligning incentives and structuring effective change management, organizations achieve cost efficiency, enhanced agility, and elevated service quality. The result: a frictionless shift to an outsourced model that supports long-term growth and innovation.

• RFP Development and Advisory Support: Create robust RFPs and evaluate service provider proposals to ensure you secure the best-fit solutions for your unique set of challenges.
• Solution Development Workshop Facilitation: Bring business stakeholders and service providers together to co-create winning solutions that meet objectives while fostering buy-in.
• Negotiation Planning and Execution: Use proven, interest-based negotiation strategies to finalize contracts that balance cost savings with service quality.
• Governance Design and Implementation: Set up effective governance structures and processes that sustain high service performance and collaborative relationships.
• Transition Planning and Support: Guide your organization through each phase of transitioning to an outsourced model with minimal risk and disruption.
• Incentive Structure Evaluation and Alignment: Design performance-based incentives that drive continuous improvement and long-term, measurable results.
• Sole Source Value Assurance: Validate the competitiveness of sole-source deals to ensure the highest possible ROI.
• Retained Organization Design: Realign internal teams and roles to effectively manage outsourced partnerships and maintain strategic oversight.
• Change Management Leadership: Navigate cultural and operational shifts with clear communication, alignment of interest, and measurable stakeholder engagement.

We ensure swift organizational readiness by evaluating talent availability, recruiting leadership, and structuring operational governance. We leverage data-driven location analysis, government incentive optimization, and geopolitical risk assessments to identify prime sites. The result: accelerated timelines, cost efficiency, and minimized disruptions. Through comprehensive planning and coordination, GDC solutions unlock sustainable competitiveness while aligning with your strategic objectives.

• Location Analysis: Compare global regions based on talent, cost, and risk factors to pinpoint the ideal site for your delivery center.
• Government Incentive Optimization: Leverage local incentives, tax breaks, and partnerships to lower setup costs, de-risk success, and speed up operational launch.
• Geopolitical Risk Assessments: Proactively mitigate regulatory, political, and economic vulnerabilities to safeguard your global operations.
• Talent Availability Assessments: Evaluate workforce capabilities in targeted regions to secure a robust talent pipeline for specialized roles.
• Leadership Recruiting: Identify and onboard executive leaders who can champion the GDC’s strategy, culture, and performance objectives.

We streamline back-office functions by centralizing processes across finance, HR, IT, and more. Wavestone ensures robust governance, performance metrics, and continuous improvement frameworks, driving quality, accountability, and cost savings. By embedding innovation and leveraging best practices, organizations can reduce redundancies, elevate service levels, and free resources for strategic priorities. The result: a cohesive shared services model that aligns with business objectives, fosters collaboration, and consistently delivers measurable value.

• Operational Maturity Benchmarking
  Compare your shared services against industry best practices and identify opportunities to enhance efficiency and quality.
• Performance and Productivity Enhancement: Streamline processes, refine metrics, and implement continuous improvement programs to drive greater value.
• Governance and KPI Alignment: Establish clear governance structures and performance indicators that keep shared service teams accountable.
• Multi-Functional Integration: Unify processes across finance, HR, IT, and other functions to create end-to-end service excellence.
• Continuous Improvement and Innovation: Embed a culture of innovation within shared services to adopt emerging technologies and new ways of working.

We will help you refine existing delivery models to increase efficiency, effectiveness, and alignment with business objectives. Through a combination of performance assessments, relationship mediation, and organizational transformation, Wavestone identifies and removes inefficiencies while preserving or even enhancing service quality. The outcome: cost-effective, resilient, and future-ready services that elevate organizational performance.

• Service Effectiveness Assessments: Evaluate current service delivery models against business goals to identify inefficiencies and enhance value.
• Relationship Mediation: Strengthen partnerships by resolving disputes and recalibrating expectations and governance processes between clients and service providers.
• Services Transformation: Reengineer existing services using AI, automation, and best practices to elevate performance and agility.
• Interim Governance and Role Augmentation: Provide temporary leadership, oversight, or specialized roles to maintain momentum and stability during major transformations.