Customer Experience
Customer Expectations are Higher than Ever
Customer expectations for experiences and offers are higher than ever, alongside the growing volume of data from digital channels. With Customer Experience Consulting, companies can transform marketing, sales, and customer relationship roles, pioneer unique multichannel customer experiences, create high-performance personalized digital channels, and streamline channel management to improve efficiency. Tomorrow’s leaders will seize today’s opportunities for change.
Combining Expertise to Address your Digital Transformation
We advise you on how to design and develop your new offers (new products, new services) and provide whole new customer experiences in a digital world.
- Define and launch new business models by levering digital innovation
- Rethink customer relationships to your brand while reinventing its experience
- Support industrialization of digital products; mobilize all stakeholders from various business units and lead them in large transformation programs
- Set up basis of a new agile organization from new value propositions to latest delivery models (e.g., secondhand luxury market, C2C and AR/VR)
- Keep accessibility and eco-design at the heart of every step of the customer journey
A Customer-Centric and End-to-End Approach to Redesign your Offers
The combination of sectorial and digital expertise is our key differentiator to transform the end-to-end value chain, processes (sales to invoice, etc.), data and technologies stacks.
- UX & Accessibility
- Web3 (inc. Metaverse)
- Digital Solutions
- Marketing Cloud
- Sales Cloud & Commerce Cloud
- Cloud Services
- Data Governance & Management
- Data Visualization & Analysis
- Data Platform & AI
Our Areas of Expertise in Customer Experience Consulting
Luxury & Beauty
- New business models/second-hand luxury goods
- Sustainable luxury
- Product personalization
- Hyper personalization
- Unified commerce
CPG & Retail
- New selling models (e.g. D2C)
- Sustainable retail
- Product experience/article (PxM/MDM)
- Store management/retail tech
Mobility
- Service mobility
- Sustainable mobility
- Opening to competition
- Industrial operations
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+380 Consultants
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+15 Expertise Domains
Some examples of customer assignments
Auditing IS and sharpening business orientation for one of our client’s new retail strategy implementation and growth plan in the US.
Merge applications for companies and for schools into a single application while launching new services and digital journey (click and collect, delivery, etc.) to improve our client’s brand image and maintain revenues.
Global client solution implementation for our client’s retail and luxury needs, to boost customer intimacy & sales thanks to data. Boosting a luxury company’s mobile app through a new product strategy: new features, better integration with the customer knowledge bricks and in-store tools.
Use of NFC technology on our client’s mobility app in order for customers to validate travel tickets with mobile devices.
Our Third Party and Technological Partnerships
Our latest impact
Explore our latest thoughts and insights and discover our clients’ most recent success stories.
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Insight
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Insight
Life Sciences · Customer Experience
The Femtech market in France: innovating to improve women’s health
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