Government & International Institutions

Implementing transformation projects means adapting organizations to their new targets, new ways of delivering services and new user paths. We help put the field, users and agents back at the heart of transformation projects. Our focus is on adding value (using design thinking and UX design techniques). Our Lean Management expertise means we can rapidly carry out operational diagnostics and co-construct appropriate transformation approaches with government departments, working together to achieve the operational results to which we are committed.

Our support for operational performance also covers technological areas (RPA, AI, etc.) as well as cultural, managerial and human factors, and we are committed to passing on our knowledge to help administrations on the road to autonomy and continuous improvement (training, tutoring, coaching, etc.).

For many years, digital technology has been a major lever for modernizing government and transforming public action. Combining our technological expertise and our experience in the public sector, we support public sector players in their digital transformation projects, from conception to deployment.

We help you define your digital strategy and design your digital services based on an omnichannel, multi-administration approach, making it easy for users and staff alike to understand and use data well.

We support you in modernizing your information system to meet your challenges, taking into account both regulatory constraints and the road ahead (technical debt, information system modularity, etc.). We also guide you through innovation management; helping you to develop, evaluate, coordinate and manage initiatives that can then be industrialized and rolled out more widely.

Cybersecurity can no longer be overlooked in the public sphere.

Hospitals, town halls, public establishments: all public structures are vulnerable. Attacks are on the rise, and their impact can be far-reaching. Between this increase in threats, a shortage of resources and a growing regulatory framework, it is difficult to keep up.

We can help you to:

• Strengthen your information systems protection
• Structure and implement a cybersecurity approach
• Train and empower your staff
• Set up an organization and associated governance
• Carry out regular security audits and tests
• Respond swiftly to any attacks that may occur, providing full support to the public entity in crisis management

Data growth is accelerated by new technologies and encouraged by government policies, and its potential is highlighted in all sectors of activity. In the public sector, data processing and valorization provide administrations with opportunities to offer public services closer to their users’ needs, more efficient and worthy of trust.

We support you from the design and prioritization of data uses through to their operational implementation, in both the experimental and industrialization phases. We believe that these projects must be useful, realistic and acceptable. Our support is based on fundamental principles and pedagogy, complemented by ROI analyses and operational recommendations for scaling up and managing the corresponding business impacts.

We support your teams in developing their skills and mastering their projects, in defining and implementing data lifecycle organizations and governance.

From data repository structuring to data quality improvement, right through to data visualization, we focus on technologically “simple” projects that enable better control and use of data and can be a factor in rapid acceleration.

Artificial intelligence can be used to prevent fraud, improve user experience or accelerate/simplify task execution, all within a clearly defined framework. Our data scientists’ expertise guarantees independent, educational advice on the different options, and the development of tailor-made POCs based on the state-of-the-art technical bricks and the technical environment of each administration.

For several years now, the work environment has been driving the transformation of employee behavior. After the flex office and the dynamic environment, a new approach is taking shape: the New Ways of Working (NWoW).

We can help you rethink your working environment to answer recurring questions about how we’re going to work tomorrow, how workspaces are going to be transformed to support your employees’ quest for autonomy and mobility, and how to strike the right balance between the personal and professional spheres.

We approach these issues simultaneously from different angles: organizational, managerial, cultural, spatial (workspace design, real estate strategy) or technological (digital work environment).

In addition to the “how”, we also help you focus on the “why”. This means tackling your organization’s purpose and your social responsibilities. On themes such as energy transition, gender equality, disability and diversity, we encourage you to think differently about time, moving quickly to action while taking the time to transform behavior in depth, and by spreading change through all levels of your organization.

Wavestone’s commitment to these themes for its own organization, and the high level of recognition we have achieved, enables us to share best practices with you in a context of rapid evolution and enrichment of these themes.

Developing managerial maturity is the key to making the human factor a fundamental means of optimizing the long-term impact of transformation projects.

Different levers can be activated: changing managerial attitudes and practices, developing team autonomy or implementing new ways of doing things. We also help with transformation projects involving everyone’s support and commitment, to ease the transition to a new organization.

We offer a range of intervention formats: individual, group or organizational coaching, team building, co-development, moderation and collective intelligence. These different aspects of our support enable us to strengthen the ability to coach or consolidate team dynamics within public organizations.