Travel, Transport & Logistics
The pressure for change in the transport and logistics industry is enormous. New digital business models, changing customer and mobility behaviors, new market players, and digitization are just some of the challenges companies face. An important factor in overcoming these challenges is the ability to innovate and implement new concepts quickly and sustainably.
With Consulting Logistics, Wavestone supports companies in transport, mobility, logistics, and transit by helping them develop digital business models, enhance customer experience management, digitalize processes, create innovative mobility concepts, and identify new business opportunities.
Our Consulting Services for the Travel, Transport & Logistics Sector
Optimal customer management, clearly defined sales strategies, digital products, services and business models ensure sustainable corporate success and support the achievement of growth targets. The aim is always to ensure the highest possible level of customer experience and to use the associated differentiation as a competitive advantage. Our key services include:
- Development of digital business models, products and services (design thinking, business cases, product/portfolio management)
- Sales Management (strategy, processes, channel optimization)
- Customer experience management (customer journey, touchpoint analysis)
- Customer service and loyalty management (360° approach)
The redesign and optimization of core logistics processes helps companies to increase their process efficiency and quality. This results in an increase in digital maturity, raised level of integration and avoidance of system and process breaks. As a result, efficient and consistent value creation is made possible. We achieve this by helping with:
- Digitalization and optimization of core logistics processes (focus on planning, disposition, transport and maintenance)
- Potential analysis for the integration of new technologies (AI, IoT, robotics)
- System selection and Implementation Management
- Project and Transformation Management
The mobility market is changing fundamentally in relation to digital transformation. New players are entering the market, existing ones are changing their business models and adapting them to the new conditions. Digitalization and smart technologies generate data that enable innovative business models, processes and services. Making these developments usable for intelligent and networked mobility is becoming a central success factor for companies, regions and public authorities. We can help you with:
- Development and Realization of Mobility Concepts
- Development and Realization of Digitalization Strategies
- Digitalization and Optimization of Mobility Processes
- Extension and Development of new Market Segments
- Feasibility Studies for and Implementation of innovative Technologies and Mobility Solutions
- Support of transformation processes within the framework of Mobility Coaching
Our latest impact
Explore our latest thoughts and insights and discover our clients’ most recent success stories.
-
Insight
Travel, Transport & Logistics
The future of mobility: Mastering the mobility revolution with Mobility 4.0
Read More -
Insight
Travel, Transport & Logistics · Cybersecurity
CrowdStrike Chaos: Key learnings & preparing your organization for future incidents
Read More -
Insight
Travel, Transport & Logistics · Sourcing & Services Optimization
Planning and scheduling: How algorithms help railway companies become more efficient
Read More